All orders are shipped via UPS Ground, USPS Advantage, or USPS Priority, unless otherwise specified by the customer. There is a 2-3 day processing time for all orders. Orders placed after 2 p.m., or on weekends or holidays, will be processed the next business day.
(Please note, certain exclusions may apply, particularly for large orders or during high-volume processing periods. For confirmation of shipping times, please contact us directly.)
UPS delivery charges are calculated based on the method of shipping, the weight of the package, the value, and the zip code on the shipping address.
We gladly ship internationally. International customers are responsible for any duties and insurance associated with their shipments.
We can ship using your FedEx, UPS, or DHL account number. However, if the provided account number is invalid or cannot be billed, the customer will be responsible for all shipping charges, plus an additional $25.00 service.
Additional shipping charges will apply to all backorders when they are shipped.
Occasionally, we may offer free shipping to our customers. The terms and conditions for free shipping are as follows:
In the event of a lost package, all claims must be made through Beads Factory and our shipping insurance provider. We will be happy to replace the lost shipment once claims are made. If the package was shipped using a customer's own UPS or FedEx account number, Beads Factory is not responsible for insurance on those shipments. Claims must be made directly with the customer’s insurance provider.
Beads Factory is not responsible for lost or missing packages sent to the shipping address provided by the customer. If the package is returned to us, we will gladly reship it to the correct address, with an additional charge for reshipping.
If you have any special shipping requirements, please let us know, and we will do our best to accommodate them.